Hospitality Training

  • 18 Jul 2019
  • 2 sessions
  • 18 Jul 2019, 10:00 AM 11:00 AM
  • 18 Jul 2019, 5:00 PM 6:00 PM
  • Celebrate Church, 1005 N Lincoln St, Knoxville, IA
  • 27

Registration

  • Hospitality Training is free for all Knoxville Chamber members and employees
  • Hospitality Training is free for all Knoxville Chamber members and employees
  • Hospitality Training is $10 for attendees not members of the Knoxville Chamber of Commerce.
  • Hospitality Training is $10 for attendees not members of the Knoxville Chamber of Commerce.

Registration is closed


Knoxville Chamber of Commerce is happy to present Hospitality Training given by Ginny Krichau, Director of Patient Experience at Knoxville Hospital & ClinicsThe session will be held twice on Thursday, July 18 from 10:00-11:00 am and again from 5:00-6:00 pm at Celebrate Church in Knoxville. 

Ginny will provide information on how genuine hospitality originates from our ability to connect and engage with customers. She will explain to attendees how to: 

  • Exceed customer expectations by creating a culture of service where employees share values, believe in their purpose, and recognize the importance of their role in creating a positive experience
  • Understand the potential that negative feedback offers your organization and learn to embrace as it as an opportunity to create new and improved customer experiences

We highly recommend this training for:

  • Front-line employees who interact with customers often
  • Business and community leaders
  • Organization volunteers
  • Managers of retail shops, restaurants, attractions, hotels, gas stations, and convenience stores

Coffee Connection will provide coffee and snacks for all attendees. Cost to attend is free to Knoxville Chamber members and employees and $10/person for non-members. Payment will be due at the event.

There is no limit on how many employees can attend so invite your whole staff but please make sure to pre-register. 

ABOUT US

The Knoxville Chamber of Commerce is dedicated to fostering a vibrant business community through effective communication and stakeholder engagement.

CONTACTS

info@knoxvilleiachamber.com
217 S 2nd St, Knoxville, IA 50138
641-828-7555

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